These Terms of Service ("Terms") cover your use of Lili. By creating an account, installing the software, or otherwise using Lili, you agree to these Terms. If you don't agree, please don't sign up.
Lili is a voice-assistant application operated by E&EL Global Inc. ("we", "us"), available at hey-lili.com. Lili is actively developed software: it is improved frequently and behaviour can change between updates.
You must be at least 18 years old, and you may use Lili only for your own lawful use. One account per person.
Keep your password, app key, and any device that is signed in secure. You are responsible for activity under your account. Tell us right away if you think someone else has accessed it.
We grant you a limited, revocable, non-transferable licence to install and use Lili for your own use. You must not:
Lili sends your requests to third-party AI model providers (currently Anthropic, OpenAI, and Google). Your use of those models through Lili is also subject to those providers' acceptable-use policies, and you must not use Lili to do anything those policies prohibit.
Lili can read and write files on your computer, launch applications, and — for any services you choose to connect — send messages and modify your accounts. AI assistants make mistakes. You are responsible for the instructions you give Lili and for reviewing the actions it takes. Do not let Lili do anything that you can't afford to have go wrong — keep your own backups of important data, and be careful connecting production accounts.
Anything Lili says or generates is produced by AI models and may be inaccurate, incomplete, or unsuitable for your purpose. It is not professional advice (legal, medical, financial, or otherwise). Check output before relying on it.
Lili is offered on paid monthly subscription plans. The price and the included monthly credit allowance for each plan are shown on the Plans page in the accounts portal. Credits are consumed as you use AI models and reset at the start of each billing period; unused monthly credits do not roll over.
Free trial. New accounts may start a free trial of 500,000 credits lasting up to 15 days. When the trial ends — after 15 days or once the trial credits run out, whichever comes first — your account automatically continues on the Starter plan at its then-current monthly price unless you cancel before then. We collect a payment method when you start the trial so the subscription can begin; you can cancel at any time during the trial from the accounts portal.
Top-ups. If you use more than your plan's included credits, you can buy additional prepaid credits at the rate shown at checkout. Prepaid top-up credits are consumed after your included monthly credits.
Recurring charges. Subscriptions are billed in advance through our payment processor, Stripe, and renew automatically each month until you cancel. Prices are exclusive of any taxes, which we may add where required. You authorise us to charge your payment method for your plan and for any top-ups you purchase.
Cancellation. You can cancel at any time from the accounts portal. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for.
Refunds. Except where a refund is required by law, payments are non-refundable. Where consumer law gives you a right to cancel or a refund, nothing here removes that right.
We'd love your feedback — bug reports, ideas, frustrations. If you give us feedback, you grant us a perpetual, royalty-free, worldwide right to use it to improve Lili, with no obligation to you. We won't publish anything that identifies you without your consent.
Lili is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise Lili will be uninterrupted, secure, or error-free. Some jurisdictions don't allow these disclaimers in full, so parts of this section may not apply to you.
To the maximum extent permitted by law, E&EL Global will not be liable for indirect, incidental, special, consequential, or exemplary damages, lost profits, lost data, or business interruption arising out of or related to Lili. Our total aggregate liability to you arising out of or related to Lili is limited to the total amount you paid us for the Service in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited by law (for example, for fraud, or for death or personal injury caused by negligence).
We may modify or discontinue Lili, in whole or in part, with reasonable notice where practical. We may suspend or terminate your access if you breach these Terms or trigger our anti-abuse controls. You can stop using Lili at any time by cancelling your plan, uninstalling the software, and deleting your account from the accounts portal — see the Privacy Policy for what happens to your data.
We may update these Terms from time to time; we'll post the new version here and update the version date above. For material changes we'll give reasonable notice. If you continue using Lili after a change takes effect, you accept the updated Terms.
These Terms, and any dispute arising out of or relating to them or to your use of Lili, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You and we agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any such dispute, except that either party may seek injunctive relief in any court of competent jurisdiction. Nothing in this section removes any mandatory protection or right to bring a claim in your local courts that applicable consumer law in your country of residence gives you.
E&EL Global Inc. Questions about these Terms: hello@eel-global.com.